WordPress maintenance is crucial and it’s why we use WP Engine
If you have a WordPress website, you need WordPress maintenance. Caring for your WordPress website can be a time-consuming process, but it is crucial for the security and performance of your website. Here’s where we can hold your hand. The core areas we look after in our maintenance care plans here at Woodswork are:
- core updates to the WordPress platform
- updates to themes
- updates to plugins, both paid and free
- backups
- Vulnerability Monitoring
- Uptime Monitoring
- Security Monitoring
The importance of security is at the forefront of every web design build at Woodswork. Therefore, we use the best Managed WordPress environment available. We won’t ever compromise on the quality of WordPress hosting we use. Furthermore, it’s the first step in our dedication to updating, editing, and keeping our clients’ sites safe. Because of this, we try to make it as cost-effective as possible; indeed, we feel it is that important.
Woodswork understands that site maintenance is an expense that clients may choose not to invest in. With that in mind, Woodswork offers several tiers of care. In fact, the cost difference of these two offerings per year is minimal, especially when considering the potential costs incurred in troubleshooting the issues on an unmaintained website. As a result, over 50% of our clients who opt out of a maintained care plan opt back in within a two-year period. The reason is clear: the longer maintenance is delayed, the more vulnerable the site becomes.
Here’s an overview of our current offerings:
Self Care Plan
Client Maintained
We provide all the security and monitoring services that WP Engine offers. Additionally, we promptly inform you whenever we receive notifications from WP Engine about potential security risks and vulnerabilities.
At this service level, clients take responsibility for performing their own updates. However, if clients don’t update their sites frequently enough, they may encounter more issues. Those who regularly access their sites and perform scheduled maintenance significantly reduce their site’s vulnerability. It’s simple: regular updates are crucial for maintaining a secure and functional website.
With our Self Care plan, there are options for you to extend the care, such as SMTP monitored form delivery.
SMTP Setup $150 + $10/month
We will set up a 3rd party SMTP service to deliver your website transactional emails e.g contact forms. This helps to greatly lessen the risk that your website enquiries will be seen as spam. Up to 500 emails.
There is a one-off charge to set up then a monthly charge added to the Self Care Plan.
Essentials Care Plan
Woodswork Web maintain everything for you
We provide all the security and monitoring services that WP Engine offers, along with additional protection through vulnerability and security scanning. We perform all necessary updates promptly. Furthermore, when we receive notifications about potential security risks and vulnerabilities, we act on them immediately. We address any issues as they arise, regardless of whether your regular updates have already been completed.
Self Care Plan
Premium WordPress Environment /
Client Maintained
from $55 /month +gst
Billed monthly as above or
6 monthly @ $330 +gst
Premium Managed WordPress Hosting & SSL Certificate
Your website will be hosted on a premium managed WordPress environment. The hosting environment is critical for performance and server level security.
Daily Website Backups
A cloud backup is taken of your entire website every day.
The backups are stored on a separate server to your website for security and reliability. Backups are a critical element of any website care plan as they provide the ability to quickly restore your website.
Agency Software Licences
When you host with Woodswork we cover the licenses for your theme and your form. If we build your site for you and you host elsewhere you will be responsible for the licence costs.
• Theme license - value $89US $146NZD/year
• Form license - value $59US $100NZD/year
Add ons to pimp your plan
Vulnerability Monitoring - $20/month
We monitor all software on your website and if a vulnerability is discovered, this will be updated within 24 hours. In some instances an update is not available to address the vulnerability. If the vulnerability is regarded as a significant risk to your website, a virtual patch will be applied to your website to mitigate risk until an update is available.
Uptime Monitoring - $5/month
Your website will be monitored 24/7 for any downtime. If for any reason the website does go offline, we will be notified and can work on getting the site back online.
Security Scanning - $5/month
Your website will have a regular security scan to ensure there is no malware or other security issues.
SMTP Setup $150 + $10/month
We will set up a 3rd party SMTP service to deliver your website transactional emails e.g contact forms. This helps to greatly lessen the risk that your website enquiries will be seen as spam. Up to 500 emails. Higher delivery available.
There is a one-off charge to set up then a monthly charge added to the Self Care Plan.
Details as of 1 June 2024
Essentials Care Plan
Premium WordPress Environment / Woodswork Maintained
from $95 /month +gst
Billed monthly as above or
6 monthly @ $570 +gst
Premium Managed WordPress Hosting & SSL Certificate
Your website will be hosted on a premium managed WordPress environment. The hosting environment is critical for performance and server level security.
WordPress Core, Theme & Plugin Maintenance
Every WordPress website needs regular updates to its core, theme and plugins. If not done regularly, this becomes a security issue and impacts functionality. We handle the routine updates and any bug fixes on a monthly schedule.
Database Optimisation
WordPress stores information in a database and over time the database can get slower to respond. Your database will be optimised as required.
Daily Website Backups
A cloud backup is taken of your entire website every day.
The backups are stored on a separate server to your website for security and reliability. Backups are a critical element of any website care plan as they provide the ability to quickly restore your website.
Agency Software Licences
When you host with Woodswork we cover the licenses for your theme and your form. If we build your site for you and you host elsewhere you will be responsible for the licence costs.
• Theme license - value $89US $146NZD/year
• Form license - value $59US $100NZD/year
Vulnerability Monitoring
We monitor all software on your website and if a vulnerability is discovered, this will be updated within 24 hours. In some instances an update is not available to address the vulnerability. If the vulnerability is regarded as a significant risk to your website, a virtual patch will be applied to your website to mitigate risk until an update is available.
Uptime Monitoring
Your website will be monitored 24/7 for any downtime. If for any reason the website does go offline, we will be notified and can work on getting the site back online.
Security Scanning
Your website will have a regular security scan to ensure there is no malware or other security issues.
SMTP Setup
We will set up a 3rd party SMTP service to deliver your website transactional emails e.g contact forms. This helps to greatly lessen the risk that your website enquiries will be seen as spam. Up to 500 emails. Higher delivery available.
Priority Support & Lowest Edit Rate
Our Essential Care Plan clients jump to the head of the line and get priority support. They also enjoy our lowest edit rate for work we are asked to do.
Customised training material
In addition to our extensive training library we create any custom training tutorials you may require.
Minimum requirement for shopping/e-commerce
Our Essential Care Plans is a minimum requirement for e-commerce websites.
Maintenance is critical for security and customer protection.
For further information, contact our developers at [email protected]
Details as of 1 June 2024
Inherited Care Plan
Premium WordPress Environment / Woodswork Maintained / Inherited
from $105 /month +gst
Billed monthly as above or
6 monthly FROM $570 +gst
PLUS site migration cost to our environment $180 +gst
Premium Managed WordPress Hosting & SSL Certificate
Your website will be hosted on a premium managed WordPress environment. The hosting environment is critical for performance and server level security.
WordPress Core, Theme & Plugin Maintenance
Every WordPress website needs regular updates to its core, theme and plugins. If not done regularly, this becomes a security issue and impacts functionality. We handle the routine updates and any bug fixes on a monthly schedule.
Database Optimisation
WordPress stores information in a database and over time the database can get slower to respond. Your database will be optimised as required.
Daily Website Backups
A cloud backup is taken of your entire website every day.
The backups are stored on a separate server to your website for security and reliability. Backups are a critical element of any website care plan as they provide the ability to quickly restore your website.
Vulnerability Monitoring
We monitor all software on your website and if a vulnerability is discovered, this will be updated within 24 hours. In some instances an update is not available to address the vulnerability. If the vulnerability is regarded as a significant risk to your website, a virtual patch will be applied to your website to mitigate risk until an update is available.
Uptime Monitoring
Your website will be monitored 24/7 for any downtime. If for any reason the website does go offline, we will be notified and can work on getting the site back online.
Security Scanning
Your website will have a regular security scan to ensure there is no malware or other security issues.
SMTP Setup
We will set up a 3rd party SMTP service to deliver your website transactional emails e.g contact forms. This helps to greatly lessen the risk that your website enquiries will be seen as spam.
Requirements and information for the inheriting of sites we didn't build
Woodswork Web do not inherit sites unless we perform ongoing maintenance and support.
Depending on the condition of the site this cost per month may be higher.
Issues impacting this may be, but are not limited to, website age, theme, number of plugins etc.
Further developer time to diagnose site issues & licensing update charges will apply.
Details as of 1 June 2024
What are WordPress core updates and why are they are so important to WordPress maintenance?
The best place to start this conversation is to explain what the core is. The WordPress core is a term used to describe the components of WordPress that ‘make it go’. It is essentially a bunch of code files and folders that each perform a very specific role. If a site isn’t updated to the latest version of WordPress, there can be implications. You can find more detailed information in this article by ithemes. WordPress core updates ensure known security vulnerabilities are minimised. They are vital to your site health and functionality.
What are theme updates and why do they need to be done?
The theme is another stack of code files and folders that allow designers and developers to build a website. When we customise files using code or a builder, they change the way the site functions and how it looks. This is how we create your branded website.
Updating the theme we utilised to build your website is very, very important. The creators of the theme (good themes anyway such as Divi used here at Woodswork) make regular edits to introduce new features, make improvements to things like site speed or to fix bugs. Now and then, theme creators launch major rollouts or extensive usability updates. Updating the theme of a site is also important to security and to the performance of a website.
What are plugins, and why do they need to be updated?
Plugins are essentially extra bits of software that add a unique feature to your site. It could be anything from the super functional form builder we use called Gravity Forms or something simple like a plugin to change the login logo. Either way, they are ‘plugged in’ or loaded into the site using the Plugin dashboard or a manual upload. It’s considered best practice to minimise the use of plugins as they can conflict.
At Woodswork, we apply the same high standards to plugins that we do to website building, and the key to using a plugin is to check its credibility. If a plugin is required, we ensure that it is tried and tested by the wider WordPress community. Due diligence is vital here. We check how many users have uploaded it and when the last update was made by its developer. Then we ensure it has a good number of reviews and that they are ‘largely’ favourable. We also read a few of the not-so-favourable reviews to see what the pain points were for the user. And we check the most crucial thing, ensuring that the plugin is compatible with the version of WordPress you are running. Which will, of course, be the most recent version because the updates are done, RIGHT?
Plugin updates are carried out for assorted reasons, including compatibility with the updated WordPress install. Out-of-date plugins can reduce performance and cause security vulnerabilities. The level of service required varies and depends on the type and critical nature of the website: e-commerce sites require extra support, for example. Find out if your plugins need updating.
Why we utilise WP Engine to host all our websites
In our opinion, and the opinion of 157K+ WordPress developers on WP Engine, a WordPress dedicated host is crucial to a healthy, easy to maintain WordPress site. Dedicated hosting means that WP Engine only hosts WordPress websites and so they are specialists at hosting WordPress websites. With WordPress having 65% of the market share of all websites, it’s no wonder dedicated hosting is a good business. Other providers also host WordPress. However, as they host other platforms as well, their support may have a diluted level of WordPress specific technical knowledge. WP Engine also provide an excellent level of uptime, which means your site won’t suffer the effects of downtime during maintenance periods as they may on other hosts, and it’s all backed by award-winning, 24/7/365 support.
Above and beyond WordPress hosting
If all this isn’t convincing, WP Engine reduces the costs we pass to our clients. SSL certification on our sites hosted with WP Engine are free. Not only that, if you decide that having Woodswork look after your business, we can use the WP Engine Migration plugin to copy your site to our account. That means we can migrate your site free, too! They make it all so easy.
We recommend using WP Engine so much that if a client insists on using another host, (which is very rare) we charge more for the edits. Why? Because, in our experience, there will usually be more issues editing sites that we don’t host on WP Engine!
UPDATE – Since we first posted this article we now choose to not onboard clients that we don’t host. Yep, our hosting is that good!