Social Media Messaging Integration
Never miss another message from Facebook or Instagram.
Enquiries that come through your Facebook or Instagram pages are often some of your warmest leads, and one of the easiest to miss. We connect your social messages into your central system so every enquiry is seen, responded to and followed up.
Social media enquiries fall through the cracks
For many NZ businesses, Facebook and Instagram are active enquiry channels. But managing messages through the native apps is difficult when you are running a business. Notifications get missed, messages go unread for days, and there is no way to track whether a DM was ever followed up.
The problem compounds when you have more than one person managing social pages. Conversations get duplicated, responses are inconsistent, and there is no visibility across the team.
Integrating your social messages into your central system means every enquiry is captured, assigned and followed up in the same way as any other lead, with full visibility and automation available from the moment someone makes contact.
Some of the ways we can help
Connecting your social messages into a central system means every enquiry is treated consistently regardless of where it comes from. Depending on what you need, this could include:
Facebook Messenger messages coming through to your central inbox
Instagram DMs coming through to the same place
Automated responses to new social media messages so no one waits
Team notifications when new messages arrive
Social enquiries logged against contact records in your CRM
Follow-up sequences triggered by social media enquiries
A single view of conversations across social, website chat and email
The right combination depends on which channels your customers use to reach you.
Never miss another direct message enquiry. Get in touch with us today for a chat about ways we can make it all easier to track and manage.
One conversation, wherever it starts.
Whether a potential client finds you through Google, visits your website, or sends you a message on Facebook, the goal is the same. Make sure their enquiry is captured and followed up quickly. Social media messaging integration is one piece of a connected system that handles every channel in the same way, with the same speed and the same professionalism.
When every enquiry is in one place, your team can respond faster, your follow-up is consistent, and nothing slips through.
Connect your social messages and start capturing every enquiry.
Book a chat, and we’ll show you how social media messaging integration fits into your wider digital system.